9 BPR Success And Failure Elements

 9 BPR Success And Failure Elements Essay

BPR implementation procedure:

an evaluation of important success and

failure elements

Majed Al-Mashari and Mohamed Zairi





Liverpool University Supervision Centre, Liverpool, UK

Keywords BPR, Rendering, Process administration, Success

Abstract This daily news provides a all natural view from the Business Method Re-engineering (BPR) implementation method. It reviews the literary works relating to the hard and gentle factors that cause accomplishment and failing for BPR implementation, classifies these factors into subgroups, and determines key elements of success and failure. Finally, it explains how these elements influence the BPR rendering.


Following a publication from the fundamental principles of BPR by Hammer (1990) and Davenport and Short (1990), many organisations have reported dramatic benefits gained through the successful implementation of BPR. Companies like Ford Engine Co., CIGNA, and Wal-Mart are all accepted as having successfully integrated BPR.

Nevertheless , despite the significant growth of the BPR idea, not all organisations embarking on BPR projects obtain their meant result. Sludge hammer and Champy (1993) approximate that as much as 70 percent do not achieve the dramatic effects they search for. Having BPR repeatedly at the top of the list of managing issues in annual online surveys of essential information devices reflects executives' failure to either apply properly or perhaps acquire the advantages of BPR (Alter, 1994). This mixture of outcomes makes the issue of BPR implementation very important. BPR offers great prospect of increasing production through reduced process some cost, superior quality, and greater client satisfaction, but it typically requires a critical organisational modify. As a result, the implementation procedure is complicated, and needs to become checked against several success/failure factors to make sure successful rendering, as well as to prevent implementation pitfalls. The following examines the BPR implementation process by looking at the relevant books on equally soft and hard factors that cause success and failure of BPR efforts. The elements listed below are distilled from several articles and empirical research on BPR implementation. These people were then classified into a number of subgroups addressing various measurements of transform related to BPR implementation. These dimensions happen to be:

(1) alter management;

(2) management proficiency and support;

(3) efficiency structure;

Organization Process Administration

Journal, Vol. 5 Number 1, 1999, pp. 87-112.

# MCB University Press, 1463-7154


5, you


(4) project planning and management; and

(5) IT facilities.

BPR achievement factors

Elements relating to alter management devices and traditions

Change managing, which involves every human- and social-related changes and ethnical adjustment approaches needed by management to facilitate inserting the newly-designed procedures and buildings into working practice and to deal properly with level of resistance (Carr, 1993), is considered by many researchers as a crucial component of any BPR efforts (Talwar, 1993; Moad, 1993; Zairi and Sinclair, 1995; Podiums, 1996; Cooper and Markus, 1995; Sludge hammer and Stanton, 1995; Bashein et approach., 1994; Carr and Johanson, 1995; Bruss and Roos, 1993; Janson, 1992; Kennedy, 1994). Modification of praise systems, communication, empowerment, people involvement, teaching and education, creating a traditions for change, and exciting receptivity from the organisation to improve are the most important factors related to change administration and traditions.

Revising reward and inspiration systems

Personnel motivation through a reward system has a essential role in facilitating re-engineering efforts and smoothing inserting the new operations in the workplace (Towers, 1994; BjГ№rn-Andersen and Turner, 1994; Hinterhuber, 1995; Ostroff and Smith, 1992; Dawe, 1996; Feltes and Karuppan, 1995). Because BPR creates different careers (The Difficulty with Reengineering,...

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